At Baker’s, we’re committed to ensuring that your experience shopping with us exceeds your expectations. That’s why “we guarantee the fit” or your money back. If an item you receive doesn’t fit, returns and exchanges are simple. Read more about the Baker Guarantee here, or read on for answers to some of our frequently asked questions.
Shipping & Returns
- Baker’s offers free ground shipping on orders over $100 (except handmade boots + $19.95) shipping to the continental USA or military destinations. Some military orders require a custom form so some shipping charges may apply. We do ship to Alaska, Hawaii, and Canada, but additional shipping charges may apply
- We can ship via UPS Ground, 3-day Air, 2-day Air, or Next Day Air. Additional fees apply.
- Orders shipping within the continental United States will be shipped via UPS Ground. For Alaska and Hawaii, orders are shipped via USPS Air at calculated current carrier rates. For Canada, the USPS Air will be charged at calculated current carrier rates.
- Returns of unused or unworn merchandise can be accepted up to 45 days from the date of purchase
- If you receive an item with a defect in workmanship or material, we will repair or replace it up to one year after the date of purchase
- See Our Guarantee for specifics about our return policy. We strive to make doing business with us as easy as possible.
Getting in Touch
- Located in Eugene, Oregon, we are in the Pacific Standard Time Zone. We are two hours behind the central time and three hours behind the east coast.
- If you’d like to speak with a Baker’s representative, call us after we open at 9:00 A.M. PST. We close at 5:30 P.M. PST, but the order desk is open from 7:00 A.M.-6:00 P.M. PST.
- Call one of our friendly fitting experts if you have questions at 1-800-879-0514. Or contact us via the web
Finding Your Size
For over 50 years we have made customer service and fitting expertise a priority. Learn more about us and our beautiful home in the Pacific Northwest by visiting our About Us page. We hope you’ll enjoy shopping on bakershoe.com, but don’t hesitate to call a member of our staff with questions or email us. Thank you for visiting!