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Standard Return Policy

Every boot is as unique as the wearer itself. Sometimes, a boot just doesn't work! That's why we always strive to get you in the perfect boot, whether it means getting you something brand new, or bumping you up a size. Please do not wear your new boots outside unless you are sure they fit. This is the best way to ensure your boots are returnable if the fit isn't what you were looking for. We encourage all of our customers to reach out to us if they need assistance with a fitting. We have been wearing boots for years, and know a thing or two about break-in and overall fit.

If you are still unsatisfied with your purchase, we are more than happy to accept returns within 45 days in brand new condition with any tags and original packing  included.

Please note: we don't offer shipping return labels for boots that are discounted or on-sale. 

Gift Certificate Return Policy

No returns on Gift Certificates

Price Adjustment Policy

We are happy to honor price adjustments on all orders placed on bakershoe.com to any advertised price on bakershoe.com within 7 days after the original date of purchase. Price adjustments will be honored by crediting the original purchaser via Baker's Boots Gift Card in the amount of the price difference. Please send an email to orders@bakershoe.com if you would like to request a price adjustment.

 

Package Protection Information/Policy

For added peace of mind, we offer Package Protection at a nominal fee of $7.99. By opting in for Package Protection, your shipment is guaranteed against loss and damage. Additionally, you will enjoy the benefit of unlimited returns for applicable products. This means you can shop with confidence, knowing that your purchase is protected.

How It Works:

Opt in for Package Protection during checkout.

Your shipment is safeguarded against loss and damage.

Enjoy the flexibility of unlimited returns for applicable products.

Returns:

If you need to make a return, please use our convenient return portal [hyperlink to return portal]. Returns are hassle-free and easy to initiate through our online platform.

Opting Out:

Should you choose to opt out of Package Protection, please note that the customer will be responsible for return shipping costs through our designated portal.

Non-Returnable Items:

Please be aware that certain items are non-returnable, including custom boots, final few items, and built-to-order boots. We appreciate your understanding in this matter.

Custom Boot Return Policy

Custom footwear is made to order, by hand, in the great US of A. Many hours of labor are poured into each pair. Because of this, custom boots are Non-Returnable. If you are experiencing fit issues, please do not hesitate to contact us. You would be surprised what our master craftsmen might be able to do to get that boot fitting right.

Please note: We don't offer shipping return labels on custom boots if the size wasn't confirmed by Baker's by going through our measurements and tracing process. 

Made-to-Order/Custom Boot Policy Page

Damaged/Defective Products

It is our intention to provide you with the best quality product, in the most convenient way, delivered to you in the best condition within a reasonable amount of time. If, by chance, you receive a damaged or defective product, we will replace this item promptly at no additional cost to you. In this event Baker Boots & Clothing will pay the shipping costs.

Upon receipt of a damaged or defective product, please call our Customer Service Department at 1.800.879.0514. A specialist will be happy to assist you in correcting the error. Please supply the Customer Service Representative with your order number, item number and tracking number from your original package.

Returning an Item

Here are the basic steps for returning an item:

1. Simply pack all items being returned securely in the original packaging, if possible.
2. Enclose a copy of the original packing list with the return merchandise.
3. Be sure to keep the original packing list for your records.

Please call or email us for a return authorization or return label. Your order number will serve as your RA. If a return label is authorized by our staff the return shipping and insurance for your order will be provided to you for no extra charge. For your protection, we recommend that you use UPS or Insured Parcel Post if you are providing the return shipment.

Ship the return package to:

Baker’s Boots & Clothing
Returns Dept.
2642 Roosevelt Blvd.
Eugene, OR 97402