Standard Return Policy
Every boot is as unique as the wearer itself. Sometimes, a boot just doesn't work! That's why we always strive to get you in the perfect boot, whether it means getting you something brand new, or bumping you up a size. Please do not wear your new boots outside unless you are sure they fit. This is the best way to ensure your boots are returnable if the fit isn't what you were looking for. We encourage all of our customers to reach out to us if they need assistance with a fitting. We have been wearing boots for years, and know a thing or two about break-in and overall fit.
If you are still unsatisfied with your purchase, we are more than happy to accept returns within 45 days in brand new condition with any tags included.
Gift Certificate Return Policy
No returns on Gift Certificates
Custom Boot Return Policy
Custom footwear is made to order, by hand, in the great US of A. Many hours of labor are poured into each pair. Because of this, custom boots are Non-Returnable. If you are experiencing fit issues, please do not hesitate to contact us. You would be surprised what our master craftsmen might be able to do to get that boot fitting right.
It is our intention to provide you with the best quality product, in the most convenient way, delivered to you in the best condition within a reasonable amount of time. If, by chance, you receive a damaged or defective product, we will replace this item promptly at no additional cost to you. In this event Baker Boots & Clothing will pay the shipping costs.
Upon receipt of a damaged or defective product, please call our Customer Service Department at 1.800.879.0514. A specialist will be happy to assist you in correcting the error. Please supply the Customer Service Representative with your order number, item number and tracking number from your original package.
Returning an Item
Here are the basic steps for returning an item:
- Simply pack all items being returned securely in the original packaging, if possible.
- Enclose a copy of the original packing list with the return merchandise.
- Be sure to keep the original packing list for your records.
Please call or email us for a return authorization or return label. Your order number will serve as your RA. If a return label is authorized by our staff the return shipping and insurance for your order will be provided to you for no extra charge. For your protection, we recommend that you use UPS or Insured Parcel Post if you are providing the return shipment.
Ship the return package to:
Baker’s Boots & Clothing
2642 Roosevelt Blvd.
Eugene, OR 97402